Warranty Policy – SPTRONIX

SPTRONIX is committed to delivering high-quality products and reliable service. The following warranty terms apply to all SPT products:

1. Warranty Coverage

• We offer a 1-year warranty from the date of shipment to our distributors.

• The warranty covers manufacturing defects in hardware and functional issues in our dedicated software/app.

2. End-User Support

• Distributors are required to provide a basic support contact window to collect usage information from customers and relay it to SPT.

• Our technical team will analyze and propose appropriate solutions.

3. SPT Warranty Solutions

• Hardware Failures: If caused by manufacturing defect, SPT will replace the unit at no cost. Defective units must be stored and returned in batches, with shipping costs borne by SPT.

• Software/App Failures:

  • If the issue is within our control (not limited by iOS/Android systems), we provide rapid bug fixes.

  • If the issue is due to iOS system bugs affecting our app, we will update our app once Apple releases the required fixes.

4. Warranty Exclusions

• Damage due to misuse, mishandling, or unauthorized repairs.

• Cosmetic damage, wear and tear.

• Out-of-warranty service available at cost.

For warranty claims, contact: sptindia7@outlook.com

www.sptronix.com 

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Shipping & billing address

• Payment details (processed via secure third-party payment gateways)

b. Device Information

• IP address

• Browser type and version

• Operating system

• Referring website

c. Order & Transaction Details

• Product purchase history

• Invoice and transaction ID

• Shipping and return requests

d. Cookies & Tracking

We use cookies to enhance user experience and track website behavior, such as:

• Shopping cart contents

• Session data

• Analytics and performance

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2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders

• To improve our website functionality and customer service

• To send order updates, delivery status, and promotional emails

• To manage returns, refunds, and customer support

• For legal compliance and security

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3. Data Sharing & Third Parties

We do not sell or rent your personal information to third parties.

However, we may share your data with:

• Payment gateways (e.g., Razorpay, PayU, etc.)

• Shipping partners (e.g., Delhivery, Bluedart, Shiprocket)

• Email/SMS service providers for updates and promotions

• Government authorities, if required by law

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4. Data Security

We take data security seriously and use:

• SSL encryption

• Secure payment gateways

• Firewalls and server protection

• Regular monitoring to prevent unauthorized access

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5. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information

• Opt-out of marketing emails (unsubscribe link in emails)

• Request data portability (copy of your data)

To exercise these rights, email us at support@sptronix.com.

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6. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with the updated date at the top.

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8. Contact Us

For any questions about this Privacy Policy or your data, please contact:

Sptronix
Email: sptindia7@outlook.com
Phone: 8950668244
Website: www.sptronix.com